Policies
CUSTOMER SERVICE/PHONE ORDERS:

NCD Customs LLC is open for business from 9:00 AM - 5:00 PM PST Monday thru Friday for Customer Service. Please email NCDgary@gmail.com to inquire or place an order.

PRICING:

All prices shown on this site are subject to change without prior notice, either written or oral. All orders are invoiced at the price in effect at the time of shipping. NCD Customs is not responsible for any incorrect printing of prices, part numbers, and/or product descriptions.

ACCEPTABLE PAYMENT METHODS:

NCD Customs will accept for payment of goods purchased in the following forms: Cashiers Check, Certified Money Order, Visa, MasterCard, American Express and Discover. We do not accept personal checks.  Company checks are accepted on C.O.D. orders from approved dealers only.  A $25.00 service fee is charged for all returned checks.  In the case of an unpaid check, or refused C.O.D., NCD Customs will only ship prepaid orders to that entity in the future. NCD Customs will not charge the customer’s credit card until the time of shipping. Special orders are charged at time of order. All customer credit card orders are shipped to the billing address of the card holder.  That is, the ship-to addresses MUST BE THE SAME ADDRESS as where the credit card bills are received by the card holder.  NO EXCEPTIONS.  This is to protect the card holder from fraudulent use of the credit card number. Authorized Dealers using a credit card to order will get shipped to their shipping address.

BACK ORDERS:

We try to avoid back orders, but in the event of a back order, we will take your order and ship the back ordered item when it becomes available.

SPECIAL ORDERS:

All special orders are shipped prepaid only, and cannot be returned or canceled.

SHIPPING AND HANDLING:

All orders are shipped through UPS by way of Ground service. Also available are UPS Next Day, Two Day, and Three Day services and only upon request and at an additional cost.  All C.O.D. orders are shipped using UPS Ground service. If you require your order be shipped via USPS there will be an additional Handling charge.

CANCELLATIONS:

Cancellations of standard item orders must be received prior to shipping.  Special ordered items are payable in advance and cannot be canceled for any reason.

RETURNS, REFUNDS & CLAIMS:

Any and All requests to return goods purchased from NCD Customs MUST be made within 10 days of receipt of goods. No returns will be accepted after 10 days.  Prior to return to NCD Customs, you must obtain a RETURN MERCHANDISE AUTHORIZATION number (RMA).  Returned goods must be in new and UNUSED condition and in original packaging. If the merchandise has been installed on the truck, then you own it and no returns/refunds are possible or will be accepted. Merchandise can only be returned by the party that originally purchased it from NCD Customs If any NCD Customs products are purchased at a dealership, you must return them to that dealership.  In the event of shipping or packing errors made by NCD Customs, NCD Customs will only reimburse the buyer for the actual UPS Ground or USPS 1st Class shipping expense. NCD Customs will not issue call tags. All approved returns are subject to a 10% restock charge plus cost of original shipping unless the products are determined to be defective at time of receipt. NCD Customs offers NO CASH REFUNDS.  Refunds will come in the form of credits to future purchases from NCD Customs.

FREIGHT CLAIMS:

All items should be inspected thoroughly upon receipt by the customer. If any shipping damage is found, it is the responsibility of the customer to file a claim with the carrier. All claims to the carrier must be made within three days of receipt of goods, supported by an invoice and bill of materials.

WARRANTY:

All items sold by NCD Customs are intended for off road use only. NCD Customs warrants its products to be free from manufacture defects at the time of delivery, but makes no other warranty claims.

WARNING: MODIFYING VEHICLE MAY ALTER HANDLING CHARACTERISTICS CAUSING INCREASED ROLL                        OVER POTENTIAL

LIABILITY:

The acceptance and/or use of any merchandise purchased from NCD Customs and its affiliates by the customer hereby shall release NCD Customs and its affiliates from any and all liability pertaining to the use of such merchandise. The customer recognizes that any changes, alterations and/or modifications to any vehicle may increase the risk of injury, accident or death, and may also render the vehicle illegal for use on public roads.

PRIVACY NOTICE:

NCD Customs Inc. will not sell or otherwise distribute your personal information.